- Effective Date: 16th December 2024
- Last Updated: 16th December 2024
At ThermTech Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, thermtech.co.uk, or interact with us.
1. Who We Are
ThermTech Ltd is a UK-based company specializing in industrial heat recovery and energy efficiency solutions. If you have any questions about this policy or how we handle your personal data, you can contact us:
- Company Name: ThermTech Ltd
- Address: Unit 4A, Kayley Industrial Estate, Richmond St, Ashton-under-Lyne, OL7 0AU
- Email: info@thermtech.co.uk
- Phone: +44 (0)161 339 3049
2. What Data We Collect
We may collect the following types of personal data:
- Personal Information: Name, email address, phone number, and company details when you submit a contact form or request a quote.
- Technical Data: IP address, browser type, operating system, and other information collected via cookies and analytics tools.
- Usage Data: Information about how you use our website, such as pages viewed, time spent, and interactions.
3. How We Collect Your Data
We collect your data in the following ways:
- Directly from You: When you fill out a form, contact us, or provide information via the website.
- Automatically: Through cookies and similar technologies to enhance user experience and monitor website performance.
4. How We Use Your Data
We use your personal data to:
Respond to inquiries, quote requests, and customer service needs.
- Improve our website and ensure its functionality.
- Provide marketing updates if you have opted in to receive them.
- Analyse website traffic and usage patterns.
5. Sharing Your Data
We do not sell your data to third parties. However, we may share your information in the following circumstances:
- Service Providers: To trusted third-party providers who assist us with website hosting, email delivery, or analytics.
- Legal Requirements: To comply with legal obligations or respond to lawful requests.
6. Your Data Protection Rights
You have the following rights under GDPR:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request corrections to inaccurate or incomplete data.
- Erasure: Request the deletion of your personal data, subject to legal obligations.
- Restriction: Restrict the processing of your personal data in certain circumstances.
- Portability: Request that your data be transferred to another service provider.
- Objection: Object to the processing of your data for direct marketing or other purposes.
To exercise these rights, please contact us using the details provided above.
7. Cookies and Analytics
Our website uses cookies to improve user experience and analyze website performance. Cookies are small files stored on your device. You can control or disable cookies through your browser settings.
For more details, please refer to our Cookie Policy.
8. How We Protect Your Data
We take reasonable steps to ensure your personal data is secure, including:
- Using encrypted connections (SSL) for data transmission.
- Restricting access to personal data to authorized personnel only.
- Regularly reviewing our data storage and security practices.
9. Retention of Your Data
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. For example:
- Contact form submissions: Retained for 12 months.
- Analytics data: Retained for 26 months.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing the privacy policies of any third-party sites you visit.
11. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Please check this page regularly for updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
- Email: info@thermtech.co.uk
- Phone: +44 (0)161 339 3049
- Address: Unit 4A, Kayley Industrial Estate, Richmond St, Ashton-under-Lyne, OL7 0AU